In tough trading times keeping valuable customers is the key to long term success. When customers are engaged with your company then, not only do they stay with you but they actively promote your company to others. This article uses examples to show why this is true and leads on to what you can do about it to ensure your survival and success.
I often talk about making it EASY for people to work with you. Here's my experience: when you make it easy for people to work with you, they do. When it seems too difficult and convoluted, they don't. That's probably what your prospects are experiencing too when they encounter your materials. Find out how to make it a no-brainer to work with you, in this article.
Adding a Chat interface to your website can increase customer satisfaction by providing faster, convenient service to customers. Examples included of recent experiences with Dell and Comcast support.
Customer satisfaction lies at the base of the success of any business. It not only leads to retention of the existing customers but also calls forth new customers.
This article following article narrate a face- to- face interview between Colleen and Dan Walker(host of Sales Rep Radio). The conversation leads a weekly podcast offering tips, best practices and expert advice for sales professionals across North America and around the world. Colleen throws a beam of light encouraging all sales reps to really focus on the prospecting part of their business
At that moment I looked at the locked entrance door where I noticed the hungry wolves licking their chops ready to attack the buffet and anything else that resembled food.
Nothing sets the standard for excellent customer service more than excellent employee service. It's critical to measure the level of customer service. It's also critical to measure the level of employee service. There is a direct correlation between the two. Take the six elements of excellent employee service listed in this article and see where your organization stands.
07/16/2008 12:00 AM
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